The basics of your profile

Can my customers make appointments by choosing a specific staff?

To allow customers to book with specific staff members, you must first turn this feature on. Visit your Profile.

Menu > Profile > Settings > Company Details

Under “Online Booking” toggle the “Allow customers to choose staff” button to Yes. Don’t forget to save your choice.

For more information contact us at https://support.easybooking.lk/.

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Can I hide the prices of my services from the public?

Yes, you can hide the service price from the public. By default, the prices will be shown to the public.  You can hide the service price by going to

Menu > Profile > Settings > Company Details

Under “Online Booking” toggle the “Display price” button to no, and don’t forget to save your choice.

 

For more information contact us at https://support.easybooking.lk/.

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Setting up your locations

How do I add or edit my location(s)?

To add or edit a location go to your Profile.

Menu> Profile > Company Details

Under locations you will see the option to edit your locations. Remember to click save when you’re done.

 

 

Here you have given the facility to search for any location in the advanced search and add it as your location.

For more information contact us at https://support.easybooking.lk/.

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Can I set up two or more business locations?

We are sorry; this feature is not available at the moment. You cannot add more than one location. But we are hoping to add this feature shortly.

For more information contact us at https://support.easybooking.lk/.

 

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How do I assign my staff members to a location?

We are sorry; this feature is not available at the moment. You cannot assign staff members to locations. But we are hoping to add this feature shortly.

For more information contact us at https://support.easybooking.lk/.

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Setting up your availability

How do I block my availability if I’m going on vacation on a certain day?

If you’re going on vacation, you can set your EasyBooking account on vacation too. To put yourself on vacation go to your Business Hours.

Menu> Profile > Business Hours

Here you will see the option to edit your availability. You can edit your availability separately for each day. If you are going on vacation on a certain day, you can toggle the particular day to yes. Remember to click save when you’re done.

For more information contact us at https://support.easybooking.lk/.

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Setting up your employees

How do I manage my staff’s access to my EasyBooking account?

Your staff members can access to the account with their own email and password.

First they have to be added in the staff list in your account. Once the staff is added, he/she would receive an email with instructions on how the password can be set, and then the staff will be able to login into the system.

 

For more information contact us at https://support.easybooking.lk/.

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Can my staff set their own prices, deals, and off-peak pricing?

No your staff members cannot set their own prices, deals, and off-peak pricing. The service prices, deals are common for all staff.

For more information contact us at https://support.easybooking.lk/.

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How do I remove/add staff in my account?

You can remove/add an employee from your account by going to your Staff page.

Menu > Settings > Staff

To delete a staff member, simply go into the “Staff” page you can add any staff member you want or delete the staff member you want to remove.

For more information contact us at https://support.easybooking.lk/.

 

 

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Can I add breaks to my staff members?

To add break time to your staff members, visit Staff page.

Menu > Settings > Staff > Breaks

Here under Breaks you can breaks for a certain staff member. Here you have the facility to set the starting time and the ending time of the break for the staff. You can delete the breaks you added any time you want.

 

For more information contact us at https://support.easybooking.lk/.

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Can I block the availability of the staff when they want some vacation?

To block the availability of the staff you can add time offs to the staff. Go to Staff page and select the staff member.

Menu > Settings > Staff > Timeoff

Under TIMEOFF you can add time off as you wish.

After clicking the Add Time Off button at the bottom of the page, a pop up will appear wherein you can add time off for a certain staff member with the starting date and the ending date. Please see the screenshot below:

Adding breaks for staff who already has appointments will affect yours company’s schedule. Please check your staff’s calendar before adding break for them.

For more information contact us at https://support.easybooking.lk/.

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Setting up your services

How do I change the price of a service on my services menu?

You can always adjust the price(s) of any service on your services menu.

 

Menu > Settings > Staff

You can edit the service time and price here. Once you click the Update button your details are saved.

For more information contact us at https://support.easybooking.lk/.

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How do I set up my menu of services?

To add your services menu go to your Services Menu

Menu > Settings > Staff

You are able add a new service category by clicking the Add Service button at the top right corner. You can select the staff member who can provide the particular service.

Select which service you would like to offer by selecting a service category type. Here you can disable any services that you are unable to provide.

For more information contact us at https://support.easybooking.lk/.

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Can I set up packages for my services?

We are sorry; Packages are currently not available on EasyBooking. . But we are hoping to add this feature shortly on EasyBooking.

For more information contact us at https://support.easybooking.lk/.

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Can I book appointments for my customer?

Yes, you can book appointments for you customer. All you have to do is click on the Book Appointment button on your dashboard, and start booking appointments for your customer.

Click on the Provider tile to select the staff member you are going to assign the service. Remember to click save when you’re done.

For more information contact us at https://support.easybooking.lk/.

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Sharing your EasyBooking profile

Can I change my voicemail to tell my customers to book me on EasyBooking?

Yes!  Stop the voicemails, phone tag and possibility of losing that appointment booking.  To ensure that a client trying to reach you can book with you, simply direct them to your EasyBooking profile in your voicemail.

For example, “Thank you for calling My Business. If you reached this recording we are assisting other customers or it’s after business hours.  You can still book with us anytime, day or night, by going to easybooking.lk and see our real time availability.  Have a great day and we can’t wait to see you!

For more information contact us at https://support.easybooking.lk/.

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